Shipping policy
At Dog Moxie, we are committed to ensuring your products are delivered quickly and reliably. Below are the details of our shipping policy:
Processing Times
- Order Processing: Orders are processed within 1-2 business days.
- Custom or Bulk Orders: Please allow up to 3-5 business days for processing.
Shipping Options and Delivery Times
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (orders must be placed by 12:00 PM to qualify)
Delivery times are estimates and may vary depending on your location and carrier conditions.
Shipping Costs
- Standard Shipping: $6.99 (free for orders over $50)
- Expedited Shipping: Calculated at checkout
- Overnight Shipping: Calculated at checkout
Shipping Locations
- We currently ship to all U.S. states, including Alaska and Hawaii.
- International shipping is not available at this time.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can use the tracking number provided to check the status of your shipment.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 7 days of delivery. We’ll work with the carrier to resolve the issue or send a replacement if needed.
Returns and Exchanges
For details on returns, please refer to our Return and Refund Policy.
If you have any questions about shipping or need further assistance, please don’t hesitate to reach out to our customer support team at woof@dogmoxie.com.
